FAQ

FAQ

Where are you located and can I work with Shaker Financial Services if I live out of state?
We have locations in Maryland and Virginia, but our clients are spread out all over the country.  We maintain regular contact with all of our clients, and we are always available by phone or e-mail. Every client also has the ability to log in to TD Ameritrade, www.advisorclient.com, at any time for an up-to-the-minute view of their account value and holdings.


What type of communications do I receive as a client?
At Shaker Financial, communication with clients is a top priority. We send all of our clients quarterly performance reports so that they can review the progress of their account(s).  We also periodically update our clients on the status of markets and closed-end funds.  Furthermore, our clients have unlimited access to our investment advisers, who are happy to schedule as many phone or in-person meetings as desired.  

For investment-related questions, please call our Virginia office at (703) 258-0090.  For customer service-related questions, please call our Maryland office at (410) 224-0572.  You can also e-mail us at info@shakerfinancial.com.


How can I watch what Shaker Financial Services is doing with my money?
Our clients’ have direct access to their accounts at all times. The accounts can be monitored online 24/7 at www.advisorclient.com.  In addition, our clients receive monthly independent account statements from TD Ameritrade that show the individual positions, market value changes, transactions and fees.


Do you accept smaller family member accounts?
Yes. We often work with clients that have children who are just getting started in their investing endeavors or other family members that need assistance with their accounts. In order to give our clients the lowest fee possible, we group the entire family as a single household.   We can adjust the risk level to match the risk tolerances and/or objectives of each family member.


How do I set or change my investment objectives?
We will review your investment objectives as frequently as needed in order to make sure that your assets are properly positioned to meet your goals. In some circumstances, clients may want to switch from a more aggressive to a more conservative portfolio (or vice versa).  If this is the case, we encourage you to call or e-mail us to review your objectives and determine if another risk level may be better suited to your needs.  We will then confirm the change by sending you a confirmation e-mail, to which you will need to reply before we can make the adjustments.  Please remember to inform us in writing of any changes to your financial situation and/or investment goals.   


How do I add money to my account?
There are several ways that you can add money to an account that we manage. You can either request an electronic transfer or a wire transfer directly to TD Ameritrade or you can send a check. 

Make sure that you make checks payable to the name of the account, or TD Ameritrade, and write your account number on the check.  If you are making an IRA contribution, please note the year for which the contribution is to be made.

You can also send a check to our offices, and we will forward it on to TD Ameritrade on your behalf. Please do not make the check payable to Shaker Financial Services unless you are paying management fees.


If I need to make a change to my account, do I contact you or TD Ameritrade?
Shaker Financial Services is the primary point of contact for all account service needs. We pride ourselves on providing world-class customer service to and keeping you up to speed on your portfolios. You can call our offices any time Monday through Friday between the hours of 9 a.m. and 5 p.m. Eastern Time. Our phone number is (410) 224-0572.


How do I access my capital if I need to make a withdrawal?
If there is cash available and you’ve established a checking account, you can simply write a check.  You can also call our offices at (410) 224-0572 to request a check or electronic transfer.

If we need to free up cash by selling securities, then please call our offices at (410) 224-0572. We will make the necessary adjustments and send you a form to distribute the amount of funds you require.  Please keep in mind that if we need to sell positions, there is a three day settlement period for all securities transactions in the account before the cash is made available for distribution.

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